Welcome to Visol India ("we," "our," or "us"). We are committed to protecting and respecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website visolindia.shop, contact us, make enquiries, or purchase products from our store.
Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
01
Information We Collect
We collect information you provide directly to us as well as information collected automatically through your use of our services.
Personal Information You Provide:
- Identity Information: Full name, date of birth, gender (when provided)
- Contact Information: Email address, mobile/phone number, postal address
- Enquiry & Order Information: Product preferences, order details, purchase history, service requests
- Communication Records: Messages, emails, WhatsApp chats, and call records related to your enquiries or support requests
- Payment Information: Transaction details (we do not store full payment card numbers)
- Feedback & Reviews: Ratings, reviews, and testimonials you submit
Information Collected Automatically:
- Device Information: IP address, browser type and version, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring URLs
- Cookies & Tracking Technologies: As described in Section 7 below
- Location Data: General geographic location based on IP address (not precise GPS location)
02
How We Use Your Information
We use the information we collect for the following purposes:
- To Process Enquiries & Orders: Respond to your product enquiries, process orders, arrange delivery, and manage returns
- To Provide Customer Support: Address your questions, troubleshoot issues, and provide after-sales assistance
- To Send Communications: Send you order confirmations, receipts, service updates, and important notices
- For Marketing (with consent): Send promotional offers, newsletters, new arrivals, and special deals via email, SMS, WhatsApp, or other channels — only with your explicit consent
- To Improve Our Services: Analyse usage patterns to enhance our website, product range, and customer experience
- For Legal & Compliance Purposes: Comply with applicable laws, regulations, legal processes, and enforce our terms
- For Security: Detect, prevent, and address fraud, unauthorized access, and other security issues
- For Business Operations: Manage accounts, generate invoices, maintain records, and conduct internal analytics
03
Notification & Communication Consent
Important Notice: By accepting this policy or providing your contact details and ticking the consent checkbox on our contact form, you acknowledge and consent to receive notifications and promotional communications from us through various channels.
When you provide your consent (by checking the relevant box on our Contact/Enquiry form), you agree to receive communications from Visol India and My Inbox Media ® via the following channels, including but not limited to:
- Email: Order updates, promotional offers, newsletters, and service communications sent to your registered email address
- SMS (Short Message Service): Transactional alerts, delivery notifications, promotional messages, and service updates sent to your mobile number
- OBD (Outbound Dialer): Automated voice messages regarding offers, service updates, or important account-related information
- Google RCS (Rich Communication Services): Enhanced messaging through Google's RCS platform, which may include rich media, interactive buttons, and real-time updates
- WhatsApp: Order confirmations, customer support conversations, promotional messages, and service updates via WhatsApp Business
- Mobile Push Notifications: App or browser-based push notifications for updates, offers, and alerts
- Any Other Digital Communication Platforms: Including future communication channels that we may adopt to improve service delivery
These communications may include information about:
- New product arrivals, special offers, and seasonal sales
- Order status updates and delivery notifications
- After-sales service reminders and warranty information
- Product recommendations based on your purchase or browsing history
- Company news, events, and announcements
Opt-Out: If you prefer not to receive such updates or marketing communications, you may opt out at any time by contacting us at info@visolindia.shop or by calling us at +91 71254 78098. You may also unsubscribe from email communications by clicking the "unsubscribe" link in any marketing email we send you. Please note that transactional communications (such as order confirmations) cannot be opted out of while your account is active.
04
Data Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our website, processing payments, delivering products, or providing communications services (including My Inbox Media ®), under strict confidentiality agreements
- Business Partners: Authorized brand partners and distributors where necessary to fulfil your order or service request
- Legal Obligations: When required by law, court order, or government authority, or to protect our rights and the safety of our customers
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity
- With Your Consent: In any other cases where you have explicitly consented to such sharing
05
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted via our website
- Restricted access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments
- Secure storage of sensitive data with access controls
- Employee training on data protection and privacy practices
Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
06
Your Rights & Choices
You have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of any inaccurate or incomplete personal information
- Right to Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Right to Portability: Request transfer of your data to another service provider in a structured format
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing
- Right to Object: Object to certain processing of your personal data, including profiling for marketing purposes
- Right to Lodge a Complaint: File a complaint with the relevant data protection authority if you believe your rights have been violated
To exercise any of these rights, please contact us at info@visolindia.shop. We will respond to your request within 30 days.
07
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly — cannot be disabled
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Preference Cookies: Remember your settings and preferences for a better experience
You can control and manage cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. To opt out of analytics tracking, you may use browser extensions or your browser's built-in privacy controls.
08
Third-Party Links
Our website may contain links to third-party websites, social media platforms, or brand partner portals. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party website you visit through our platform.
09
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@visolindia.shop and we will promptly delete such information from our records.
10
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website. Your continued use of our services following the posting of changes constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.